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Can’t Open Attachments in Microsoft Outlook 2010

12
Jan 2012
12 Jan 2012

I recently came across an error in Outlook 2010 where I couldn’t open any attachments and received the following error:

   Word was unable to read this document. It may be corrupt. Try one or more of the following:

      * Open and Repair the file.

      * Open the file with the Text Recover converter

I did some testing and found that it did not matter which file was chosen, none of them would open. So, I knew they couldn’t be corrupt. I tried to run an Office Repair to see if Office was corrupt, but that did not resolve the issue. I tested it in Safe Mode and found that didn’t help either. After saving to the desktop, I was able to right click, go to properties, select unblock and I could open the document.

However, this clearly wasn’t the end solution.

After some research, I found that it was not Office itself, but it was a DCOM misconfiguration. I went through the following steps to resolve this issue:

  1. Open run and type dcomcnfg
  2. Expand Component Services
  3. Expand Computer
  4. Right click My Computer and select Properties
  5. Select the default properties tab and set the following:
    Default Authentication Level: Connect
    Default impersonation Level: Identify

The problem is solved.

Sam Shepherd

Sam Shepherd