Mid – Large Businesses will typically have resources dedicated to their technology infrastructure however they are faced with complex business decisions that will weigh heavily on their network resources. Mid-Large organizations will sometimes be faced with supporting technology that they do not have in-house knowledge of or the need to implement a large project with limited resources, while responding to the demands of day-to-day service requests.

EXAMPLE OF MID-LARGE BUSINESS CHALLENGE

• Company experienced rapid growth through acquisition of multiple companies located throughout the United States
• Networks of acquired companies were localized post acquisition
• IT staff had a lack of familiarity with hardware and software present in the acquired companies
• Company wanted to standardize network and support for 1500 users located throughout the US
• Most networks, including Corporate Headquarters was behind in major infrastructure upgrades
• Users were skeptical of any centralization due to the amount of change in their work environment they had already encountered
• Executive management team wanted to focus on core business needs through the restructuring of the now much larger organization
• Organization needed an IT Support team that could grow dynamically with them

SOLUTION PROVIDED BY TIG

• High-level business consultation providing a scalable plan of action based on the needs of the organization
• Standardization of all work station operating systems
• Domain consolidation / migration project to create Wide Area Network (WAN)
• Major infrastructure upgrades, including:
  • WAN Optimization Technology
  • Storage Area Network (SAN)
  • Virtualization
  • Helpdesk Support 6am - 8pm (EST) Monday – Friday
  • 24/7 VIP User support
  • 24/7 Network management support
  • Internal marketing program to introduce enhancement to all users

RESULTS BENEFITING BUSINESS

• Network standards meet or exceed up time requirements
• Measurable user support satisfaction exceeded by support team
• Business has the ability to focus on their core business to implement and deploy major Great Plains/ Dynamics upgrade and Microsoft CRM implementation
• Technical support is scalable with no management distractions to business leaders