Cloud Solutions
If you are struggling with the differences between Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS), we can identify the specific solution that will work best for you. We have helped organizations of all types and sizes put together a cloud strategy that guides them through the quickly changing industry. We can help you determine what cloud solutions will benefit your company.
Cloud Integration
Not only can we guide you, but we can also do it for you. You can put our extensive cloud experience to work for you so that the journey to the cloud is as smooth as possible. We can move everything to the cloud, or we can just connect your on-premise IT to resources in the cloud. We can also connect multiple cloud providers to one another. The cloud is truly next-generation technology, so you need a next-generation IT provider like Intrust IT.
Cloud Management & Support
Once you are leveraging the cloud Intrust IT will keep things secure and optimized. We monitor your cloud systems and make on-going recommendations for improvement. More importantly, when something goes wrong you have only one company to contact to get you back on track. We have a full-staffed US based user support desk and 24x7 system monitoring to make sure you are always covered.
Cincinnati Managed Services Provider
Intrust IT has been providing professional IT Support since 1992. Technology has changed a lot since then, but our commitment to customer service and innovation has not. We provide remote and onsite IT Support services to clients in the Cincinnati and Dayton areas and their remote offices across the US. Our fixed-fee Managed Services are the best in the industry. Our team of support experts can become your outsourced IT department, responding to your IT support issues quickly, often before you even know about them. We cover everything from your servers and network infrastructure down to your computers, workstations, laptops and mobile devices.
Intrust IT is your full service Cincinnati IT Support solutions partner.
Intrust IT is proud to announce that they achieved a perfect 100% customer satisfaction rating for the entire month of April. The customer support survey is built into the close process at Intrust, so every client that interacted with the company had the opportunity to voice their opinion. Of the hundreds of surveys completed for the month 100% of them were satisfied with the support provided...
I was recently working on a client’s network, looking for a user’s documents folder on the user share. The user I was looking for wasn’t listed, but I did find that there were several folders named ‘My Documents’. I checked the files in the folders and found the one I was looking for, but why was it called My Documents when it should have been the user’s name?...
Our Fan Mail
"Thank you, Andy! Always a delight to work with you!" from Myra H. on 4/23/2013
"Always a delight never terrible!" from Carrie F. & Suzanne H. on 4/17/2013
"Received prompt, professional serviec. Thank you" from Joey H. on 4/03/2013
"Your team got right on my problem and got me straightened out in no time. The technician seemed to know just what needed to be done..." from Frank A. on 3/7/2013
"Chris went above and beyond to fix our laptop. Excellent service." from Chrissy B. on 3/7/2013
"I received immediate help and was back on my computer instantly. Thank you!I suggest adding another selection for "Super Fantastic". I would have chosen that one if the option was available. It isn't available just yet so I chose "Delightful!" from Debbie S. on 2/20/2013
"I suggest adding another selection for 'Super Fantastic'. I would have chosen that one if the option was available. It isn't available just yet so I chose 'Delightful!'."-from Timothy D. on 2/7/2012
"Thank you Chris, excellent job as always! "-from Christa P. on 12/27/2012
"You took care of this for me while I was out of my office so there was no disruption to my productivity."-from Frank A. on 12/12/2012
"Excellent as always."-from Frank A. on 12/10/2012
"Your team hopped on this and had it resolved in a matter of minutes. Thanks!"-from Frank A. on 12/04/2012
"I put in this ticket at 10:13am. I had an answer at 10:36. I don't see how I could have had any better service than that."
-from Katie S. on 11/27/2012"Persistence pays off! Thanks."
-from Jim W. on 11/20/2012"Chris, thank you for all your help and quick response!"
-from Crista P. on 11/19/2012"Thank you for the quick response!"
-from Brenda W. on 11/09/2012"Andy was a great help. He was very patient with a non-technological person (me)!!!!"
-from Maddie H.. on 11/15/2012"Kyle did a great job."
-from Jan P. on 11/05/2012"Thanks Chris!! You Rock!!"
-from Gretta F. on 11/01/2012"Excellent as always."
-from Al F. on 10/31/2012"Thanks again for the quick attention to this issue that arose!"
-from Chris A. on 10/22/2012"Andy was excellent, cordial and persistent in fixing my problem. ."
-from Matt R. on 10/26/2012"Thank you so much for your immediate attention to this issue."
-from Karen E. on 10/19/2012"Kyle is the most wonderful person to talk to and is always willing to go over and beyond to fix the issue.. This is all the time. Not only for booting me out of the system it could be for a harder issue that takes a while to figure out.. He is the one I like to talk to the most. Very personable and willing to do whatever it takes to fix the issue. Andy is also another one that is good and is willing to do the same.. Keep them forever... Thanks!"
-from Lisa M. on 10/19/2012"You guys are great...so patient with us!"
-from Cindia S. on 10/18/2012"Chris was very helpful!"
-from Julie J. on 10/16/2012"GREAT way to continue our PC refresh initiative, I appreciate it!"
-from Eric R. on 10/11/2012"Thanks Chris!! You're the best!!"
-from Danise D. on 10/11/2012"Wonderful as usual!"
-from Linda K. on 10/11/2012"Excellent Service!!"
-from Al F. on 10/10/2012"Kyle was Great!!"
-from Al F. on 10/10/2012"Andy is the man! Thanks for the great service."
-from Richard M. on 10/03/2012"Andy is the man! Thanks for the great service."
-from Richard M. on 10/03/2012"WOW - you guys did more work on this than I ever expeceted. And Josh really dug deep. Thank you for all of your assistance!"
-from Brian B. on 9/28/2012"Thank you again for your fast response in fixing the error message!"
-from Debbie B. on 9/28/2012"As always, excellent work!"
-from Janna S. on 9/26/2012"You guys are always so helpful and responsive. Thank you once again."
-from Winnie C. on 9/18/2012"Very helpful and fast!! Thank you!"
-from Patricia H. on 9/18/2012"Extraordinary followup."
-from Jim W. on 9/14/2012"Fixed my problem in a flash!"
-from Katie S. on 9/13/2012"Very quick response. Thank you."
-from Elsa R. on 9/04/2012"Keith got what we needed so quickly. Yay!"
-from Marinel C. on 8/29/2012"Andy had me fixed up in no time. Great service."
-from Richard M. on 8/24/2012"Fantastic follow-up and resolution to problem, as always."
-from Elsa R. on 8/20/2012"Really appreciate the follow-up to ensure that the program worked as expected."
-from Chris Y. on 8/16/2012"Quick response. Positive result."
-from Jim W. on 8/14/2012"YOU'RE THE BEST EVERTIME I CALL I GET GOOD SERVICE."
-from Carol Y.. on 8/07/2012"Marc is always great to work with. He is very diligent and maintains an open channel of communication."
-from Dan K. on 8/09/2012"JD & Adam are great resources and they have both helped our compnay out alot. Thanks guys!"
-from Mike B. on 8/09/2012"I can't thank Chris enough for the time and attention he took to help us on a Friday afternoon - after 5:00 p.m. Dedication and great customer service is an understatement!!"
-from Janna S. on 8/02/2012"As usual, you guys rock!."
-from Ed W. on 7/24/2012"Called in service ticket and Matt was onsite within 10-15 minutes to help."
-from Katie S. on 7/24/2012"Steve got me up and going in 5 minutes. Fantastic."
-from Cookie W. on 7/24/2012"Amazing customer service. Thanks"
-from Jose V. on 7/20/2012"Kyle was a great help in getting this issue resolved. Thank you!!!"
-from Andrea Z. on 7/20/2012"Andi is great! Thanks so much for your help!"
-from Jessica S. on 7/16/2012"As always! PROMPT, COURTEOUS assistance by Steve! THANK YOU!"
-from Laura S. on 7/11/2012"Super service as always!"
-from Skip R. on 7/9/2012"A very quick and productive response. Thanks!"
-from Lou E. on 6/29/2012"Great follow up. even on a minor issue."
-from Claire M. on 6/29/2012"Awesome response time."
-from Brian B. on 6/28/2012"Fast and right on, as usual"
-from Bonnie S. on 6/28/2012"Sam was above and beyond what we needed I really appreciate the work you guys do for us thank you!"
-from Latonio C. on 6/28/2012"Awesomely helpful service! No joke."
-from Brian B. on 6/18/2012"Kyle was very understanding of my situation and responded quickly and was able to restore the data I had deleted off the H: drive. I was glad to hear that the server is backed-up every hour on the hour and I have the files back; which took two months to create."
-from Rodney D. on 6/6/2012"Everyone was wonderful and helpful - thanks so much!"
-from Lisa S. on 5/24/2012"Kyle did an excellent job trouble shooting & fixing the problem."
-from Janice M. on 5/24/2012"Really talked me through to effectively identify and correct the problem."
-from Glenna P. on 5/24/2012"Shibu was on this issue immediately and very responsive. Thanks Intrust for being so attentive to our needs."
-from Ramon S. on 5/24/2012“As always, you guys are awesome! thank you!”
-from Dino T. on 5/24/2012"I like the fact that I did not have be involved in the process outside of identifying the issue and making it possible for a tech to remote in at my convenience!"
-from Glenna P. on 5/18/2012“Just a quick note to tell you how pleased we are with you guys. The e-mail move went so smoothly. Thank you for coordinating everything, we couldn’t be happier!”
-from Christa P. on 5/11/2012"Ken was fantastic and helped where it seemed no one could. He was very customer friendly and worked diligently to fix the problem. Thank you."
-from Krista A. on 5/3/2012“Thanks again to Marc for his technical knowledge and drive. Really appreciate his ability to work with Citrix and DataCore to resolve some unexpected issues. Super Job!”
-from Dan K. on 5/2/2012"Matt did an excellent job and got us up and running in no time. Thank you."
-from Cindy B. on 4/18/2012"+Fantastic!!!!!!!!!!!!!!!!!!"
-from Gloria H. on 4/16/2012"Knowledgeable, professional, efficient, affable. Great service/solution."
-from Jeff B. on 4/5/2012"Another job well done! Thanks"
-from Gloria H. on 4/5/2012"Many thanks to Matt and Andy for working to correct this issue!"
-from Janna S. on 4/5/2012"Very pleased with timeliness of work and communications."
-from Dan K. on 4/3/2012"InTrust is always great."
-from Barbara G. on 4/3/2012“I must admit in my 26+ years of using computers that I have never had the level of service that you guys provide. Your company rocks.”
-from Len S. on 3/28/2012"Sam was wonderful. Everyone on your Cincinnati team is always extremely helpful!"
-from Alexandra B. on 3/28/2012"This effort was not as easy as I first thought when I requested it. Your staff (Kyle) worked non-stop to make it happen. Thank you Kyle!"
- from Greg N. on 3/28/2012"You guys have been great. Particularly since I can compare you to the company I just left that did the same thing you guys do. Only you do it way better. Service is great. All the guys are great and very helpful, with good follow-up."
-from Brian G. on 3/22/2012"Sam was very thorough and helpful. Thanks!"
-from Alexandra B. on 3/21/2012"Joe has provided exceptional service and follow through."
-from Cookie W. on 3/16/2012":) Speedy and great service as always!"
-from Hyunjin L. on 3/14/2012"Wonderful people who will go the extra mile to help. Love the INTRUST GROUP!!!!!!!!!!!!!!!!"
-from Lisa M. on 3/12/2012"It was great to have an immediate response on a weekend!!"
-from Barbara T. on 3/8/2012"INTRUST GROUP is a wonderful group of people!"
-from Lisa M. on 3/8/2012"Andrew went above and beyond and was wonderful to work with!"
-from Alexandra B. on 3/1/2012"Same was extremely thorough with his work/assignment!"
-from Lindsey M. on 3/1/2012"Your representative was efficient and handled our issue in a professional manner."
-from Dennis G. on 2/29/2012"Matt did an excellent job considering all the issues that came up. He successfully resolved them all!"
-from Linda K. on 2/21/2012"I was very pleased with Dan's patience. He worked through my problems and I appreciate his time and help."
-from Stephen L. on 2/21/2012"I was traveling and I needed to access my office desktop. This was fixed quickly. Thank you."
-from Frank A. on 2/8/2012"Thank you for doing a wonderful job. The dispatchers are very happy today!"
-from Andrew W. on 2/3/2012"Thanks for going the extra step and making the changes within my personal settings."
-from Sophia S. on 2/1/2012"We are all thrilled that you were able to solve this major problem. Even Sprint couldn't come up with an answer. Thank you - this makes a huge difference. We appreciate all your time and efforts."
-from Donna B. on 1/31/2012"Steve was helpful and very patient while waiting for me to contact him with questions."
-from Michael G. on 1/27/2012"Marc was a tremendous help during our Exchange outage. Our experience with Intrust Group has solidified you as a preferred partner of ours. Keep up the great work!"
-from Dale Y. on 1/19/2012"Marc was a tremendous help during our Exchange outage. Our experience with Intrust Group has solidified you as a preferred partner of ours. Keep up the great work!"
-from Dale Y. on 1/19/2012"Sam was a HUGE help in getting my computer working properly. Thanks!"
-from Matt H. on 1/11/2012"Joe Kiefer was exceptionally helpful, prompt, and easy to work with. Thanks so much !!"
-from Janet K. on 1/10/2012"Keith is always very helpful, professional and knowledgeable. He resolved my issue quickly and efficiently. I appreciate his expertise very much! He is a pleasure to work with. Thank you!"
-from Hilde W. on 1/9/2012"I really enjoyed working with Steve! Thanks for the great work!!"
-from Janna S. on 1/5/2012"Keith and Joe did an extraordinary job today."
-from Alfredo B. on 12/27/2011"Once again, Dan has exceeded my expectations. Problem fixed!"
-from Kent A. on 12/20/2011"Shibu was very helpful in getting the application running and making sure that I understood how it worked."
-from Susan C. on 12/16/2011"Daniel went beyond what was expected to assist with this project."
-from Wallace S. on 12/15/2011"I brag about INTRUST to all who complain about tech support at their companies. You guys are the best! Thank you so much - I really appreciate it. Every single time I have ever called or emailed for help, I have had an excellent experience."
-from Barbara G. on 12/9/2011"Thanks for the prompt response in crunch time for a client meeting."
-from Bernadette P. on 12/7/2011"Great job by Ken. This was a very important issue because we are trying to gain a new customer in Japan and this would have been a deterrent if we couldn't have emailed them."
-from Chrissy B. on 11/29/2011"Matt was awesome in helping me get this warranty work completed with HP. I could not have done it without him!!"
-from Richard M. on 11/22/2011"INTRUST has helped me tremendously with previous issues and their follow up is awesome. Thanks."
-from Sandra K. on 11/18/2011"Daniel, thanks for quickly finding us a cost effective solution to the problem."
-from Tim S. on 11/17/2011"The service tech that assisted me was very knowledgeable and very polite. He fixed the problem in just a few minutes. Thanks."
-from Rosemary F. on 11/16/2011"You guys are the best. Thank you to Kyle for all your hard work on getting things going with my computer."
-from Lisa M. on 11/15/2011"So fast! Thanks, Steve."
-from Marinel C. on 11/8/2011"Dan set this up while working on about eight other things during his onsite visits last week and did a wonderful job! What a multi-tasker!"
-from Alisa R. on 11/8/2011"Matt did a tremendous job getting the malware removed from my computer! Thanks, Matt!"
-from Kim N. on 11/7/2011"Matt called very promptly after my ticket was submitted. He diagnosed and resolved the problem without delay."
-from Steve B. on 11/2/2011"This makes our lives so much easier. Thanks a million for your efforts!"
-from Alisa R. on 10/31/2011"Thank you again for your excellent attention & solutions!"
-from Barbara G. on 10/28/2011"Matt did a great job making sure everyone was taken care of."
-from David W. on 10/27/2011"Thanks for the quick turnaround on a Friday afternoon."
-from Brent P. on 10/19/2011"Saved the day, yet again. Thanks!"
-from Samantha O. on 10/17/2011"Sam, thank you, thank you, thank you!!! You made everyone's life much easier!"
-from Kim N. on 10/17/2011"Jesse did an outstanding job. I appreciate the time and attention he took in helping us create an organized and useful way of managing our email accounts. His knowledge of Lotus Notes was vital in facilitating this process. Thank you!"
-from Janna S. on 10/12/2011"My issue was masterfully solved!"
-from Catherine P. on 10/11/2011"Thank you so much for restoring my laptop. Everyone involved did an excellent job."
-from Donna T. on 10/5/2011"As always, strong work! Thank you!"
-from Dino T. on 10/3/2011"Sam was very helpful and understanding, working with me when I needed my computer throughout the day as he worked on the problem. He worked around my schedule."
-from Steve P. on 9/28/2011"Joe is a valued resource for Intrust. He went above and beyond the norm of customer service to make sure I was happy with the repairs made to my laptop."
-from Bill W. on 9/23/2011"Sam was very knowledgeable and very helpful to work with, a real class act. Thank for getting everything working in a timely fashion. Keep up the good work!"
-from Dustin G. on 9/21/2011"Thank you for all of your help. I really think you guys are the BEST!"
-from Barbara G. on 9/16/2011"Awesome response time!"
-from Myra H. on 9/16/2011
Meet Our Team
